Frequently Asked Questions
FAQ
We have compiled the most frequently asked details about our service standards, the products we use, and our way of working for you.
How many staff members participate in the villa cleaning service?
Depending on the size of your villa and the details of the requested cleaning, our teams usually consist of 4 to 12 professional staff. We optimize the number of personnel to ensure the work is completed flawlessly within the planned timeframe.
What do you do for special marble and wooden surfaces in villa cleaning?
For your marble, natural stone, travertine, or valuable wood floors, we use pH-neutral, acid-free special imported cleaners that preserve the original texture of the surface. Our teams are trained in the maintenance of these delicate surfaces.
Are cleaning supplies included in the home cleaning service?
Yes, all professional cleaning supplies, state-of-the-art vacuum cleaners, and steam machines used in our services are provided by us. You do not need to supply any materials.
Do you have a special cleaning procedure for homes with pets?
Yes. To remove pet hair and odors, we prefer high-vacuum HEPA-filtered devices and organic cleaning products that do not harm our pet friends' health and leave no chemical residue.
Do you perform office cleaning outside working hours or on weekends?
Yes, to avoid disrupting your workflow, we can perform our office cleaning services at the end of working hours in the evening or on weekends. We plan the schedule completely according to your working hours.
How are computers and electronic devices cleaned in office cleaning?
Sensitive areas such as electronic devices, screens, and server rooms are dusted very carefully using anti-static micro-fiber cloths and non-conductive special solutions.
Do paint, plaster, and mortar residues get completely removed in post-construction cleaning?
Yes, all mortar, plaster, paint, and adhesive residues formed after construction and renovation are completely cleaned with the help of special industrial solvents and apparatuses that do not damage the surface.
How far in advance should we book for renovation or post-construction cleaning?
Considering the delivery processes of construction projects, we recommend booking at least 3-5 days in advance. However, in urgent cases, we can also make rapid planning according to the availability of our teams.
Is outdoor furniture cleaned during garden and veranda cleaning?
Yes, outdoor furniture, cushions, sunbeds, and umbrellas are cleaned using appropriate washing techniques. Their wooden or metal parts are cleared of dirt and dried, making them ready for use.
What methods do you use for veranda and stone floor cleaning?
For mossy or dirty exterior floors, we use professional pressure washers and eco-friendly stain-removing solutions. We clean weeds between joints and restore floors to their first-day brightness.
Do the marine cleaning products used in yacht cleaning harm the sea?
Absolutely not. All marine-grade products we use on your yachts and boats are specially certified cleaners that are biodegradable, eco-friendly, and cause no harm to the marine ecosystem.
What does your yacht cleaning service cover?
Our yacht cleaning covers all areas end-to-end, including deck washing, teak maintenance, chrome polishing, detailed cabin interior cleaning, bathroom and kitchen hygiene, upholstery/wall wiping, and ventilation cleaning.